Very poor service once again

<p>Yesterday 02/01/2017 i wet to vodacom in Eastgate mall where i sat an hour in line to see a consultant to cancell a contract. Once at counter 13 i explained to the consultant that i wanted to cancell one of my eight contracts. He was hesitant into searching the number i want to cancell on his system i had to do it on my cell phone. Then he need to call someone at head office and ask to use my cell while there is 2 cell phones lying on his desk. Today 03/01/2017 i received an e mail PREMATURE CANCELLATION QUOTATION which is cancelling the wrong number. I called 082 111 and explained the situation to the lady who was willing tohelp but need to ask me a few security questions before helping me. According to her i answered the questions wrong TWICE and must call back in 24 hours to be helped. How can i answer my personel information wrong. My reference number is 1- ********** 603150 if someone at vodacom are interested in helping me. This is the first of eight contracts that are not going to be upgraded.</p>