VERY Poor Service on a new Samsung Phone

Good Day <br> <br> Please can you try to give the best service instead of TRYING to be the courage provider . <br> <br> I Purchased a Samsung S6 on the 31/05/2015 and about 8 days later the phone froze . Took it to vodaworld on the 12/06/2015 for repairs - (WOW ON A NEW PHONE ) . I was told that the phone will be repaired after 7 days , and go to collect it and then was told that it may take 7 to 14 days cause there is NO SPARES and sorry we cannot help you . I asked for a credit and was told that i can only receive a credit on the Phone and not on the contract , the lady failed to understand that i have not got a phone to use with the contract as the sim cards are different hence i have to buy a new sim card. How do i pay for something that i cannot use ? The attitude of the people at Vodaworld need a huge shake up . We are customers and without us there is no need for them at vodaworld . I WILL BE PAYING FOR A NEW PHONE THAT IS REPAIRED , IF THEY CAN EVEN REPAIR IT - WHICH IF NOT FAIR ON ME YOUR CUSTOMER. <br> <br> THE STRANGE PART IS THAT VODACOM WILL STILL TAKE THEIR MONIES OUT MY ACCOUNT AT THE END OF THE MONTH. <br> <br> Regards <br> <br> Ritesh Ramjattan