Very poor service, not answering the call centre number *** for cancellation!!

Item: Vodacom
Rating: 1
Author: Blanche S

Very very poor service!! Tried calling Vodacom to cancel a contract that was send to me via courier which I told the agent I'm not interested in and she actually activated the new data sim card on my existing account.

I've been with Vodacom for many years but today I've decided that Cell C will gain another reliable paying customer.

Thanks to Vodacom's ****ty service.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Apr 2019, 15:57

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Apr 2019, 15:57

Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Blanche S's updateReviewer Update

17 Apr 2019, 13:42

Good Day, I have received an sms yesterday saying that my query has been escalated to a solution expert. Up until now, no one phoned me and updated me regarding the progress for cancellation. Yesterday my account was debited for this sim card that was send to me and activated by one of agents. Please advise urgently on this matter. Here with the REF NUMBER: 1- ********** **********

Blanche S's update17 Apr 2019, 13:42

Reviewer Update