Very Poor Service! Highly Disappointed

My Name is Zandile Hlope phone number is ***. I'm Extremely Disappointed in Vodacom!!!! I was called by vodacom to offer me a data deal and upgrade as my number is due for an upgrade, I advised them that I already have a new phone and data package that I am happy with, and I asked if there were any laptop or note book, then the guy said sure we do have deals, I chose the laptop deal which was the Lenovo Idea Pad+Router(1gig inclusive),mouse,Antivirus and Office suit and a laptop bag, to my surprise when I opened the package after it was delivered there was no mouse, I called later during the day and notified them that the was no mouse included as I was told,I demanded to speak to the consultant who sold me the package which the ID number for them was Maharajk01 from etell which is a company contracted by Vodacom, they game me their number and was put through to them ***).I requested to speak to this person and was put on hold numerous times then told later that the person is in a meeting and that I will be called back, to date they have not called me back, I was then called to call the cancellations department and request that they must collect the package again and do a re-delivery. I then called myself again on Tuesday morning 23rd July 2019 and requested that they collect the guy assisted me took down all the details including the collection address and said that the request was sent and they will collect within 3-4 working days, to date the package has not been collected, Yesterday I decided to use the laptop and told myself that I would buy my own mouse, as I was using it the @key by the number 2 is swapped with the " key which is extremely inconvenience I would like Vodacom to collect everything as soon as possible as I am not happy at all with this!! please re deliver or just cancel the whole deal I will go elsewhere for one! If this is how you deal with your most loyal clients it is a shame and disgrace full.