Very Poor Service fromVodacom

I am having a terrible experience with Vodacom. 1st the lady who did my upgrade 2weeks ago wouldn't give me a proper package without add on until l checked online and saw l can get it cheaper and by then my phone was on its way and l called Vodacom and told me l just have to reject the package and then they will re-do the upgrade. Fur enough, l rejected the order now to get to re-apply is a mission. 1st l spoke to a guy who didn't know what he was looking for and told me l have the phone and l asked him to call RAM when he did that he connected me to RAM instead of him speaking to RAM like seriously :( Then only to find out the phone is already at Vodacom the day before and they just haven't capture it, then l called Vodacom again and the lady who answered the phone on 082145 asked me for my ID no in which l use a passport and shouted at me for giving her my passport and dropped the call on me and all this time l was trying very much to hold myself and this disrespect happen how is that possible from your service provider who l am paying over R2k a month of my cellphone accounts. Up until now my issue has not been resolved and l still haven't done my upgrade still waiting for their precious time and l am thinking of changing my service provider and would definitely would not recommend anyone to Vodacom and mind you this is not the 1st time l am having such an experience with them.