NZ
Nicolette Z

1 reviews | Active since May 2015

11 Apr 2017, 05:17

Very poor service from Vodacom Tygervalley

<p>From beginning to end... which I hope will be soon I have had a terrible experience getting my Vodacom connection and now disconnection of the last 2 years. I was hoping things would improve while being a Loyal Vodacom customer, but that was not the case. Despite ending my contract physically at the Tygervalley vodacom store a month before it was due to end as well as following up with e-mails, I am still being charged 3 months down the line for a number that is complete off. Really a bad experince, I would not recommend Vodacom as a service provder to anyone and particularly not the Tygervalley store.</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Apr 2017, 10:56
Official

Dear Miss Van Zyl,

Your query is resolved.

Regards,

Cassandra