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Darryn O'connor

1 reviews | Active since Dec 2020

21 Jan 2022, 17:14

Very poor service from Vodacom Grove mall

I can't say anything good about this place I went there 2 weeks ago at the Grove Mall to take out a contract for a phone and a watch. The lady told me that it could take up to 2 weeks as they didn't have stock but that she would call me and update me . She never did I made phone call upon phone call I even went in on 2 separate occasions and the manager somehow got me the phone I was looking for and I was then told I can't have the phone without taking the watch. The next day the sales lady called and said I can come collect the phone cause they are afraid someone else might sell it. Upon fetching the phone I asked when I could expect to get the watch her response was either later that day (Friday) or Tuesday the latest. The Wednesday I called and asked she said they have to order it again but she will keep me updated. Today (Friday) I called again she is now saying she has to order it again and it might be there Tuesday or Wednesday when I said this is unexceptable her response was that's why I told you I didn't want to sell you the phone and watch. At no point did she say I do not want to sell you the phone and watch she just said it can take up to 2 weeks. I can strongly advise not use this store as they have nothing but bad service.

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Replies (1)
Vodacom
Vodacom's reply22 Jan 2022, 10:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team