Very poor service from Vodacom!

I have been struggling with Vodacom for over two years now. I opened a Fibre account, but then they told me there is no fibre line where I am staying and ever since then I have been struggling to cancel this Fibre account. Regardless of there being no Fibre line they still charged me each month for it. So now I have been paying for fibre which I do not have and never received. Thus, I have been trying to cancel this Fibre contract and oh my it has been so so difficult. I tried to call the customer centre but they just transfer me to different departments each time and no one can or is willing to help me.

I honestly do not know what to do anymore. I have left countless emails to different departments and called every number I can find for Vodacom but I have received no response.

I will NEVER EVER open an account or do business with Vodacom again!