GM
Gawie M
1 reviews | Active since Oct 2021
04 Oct 2021, 14:30
Very poor service from Vodacom
The worst service ever when using Vodacom as a service provider. When you have issues with your wifi connection, you phone Vodacom, you stay on the phone for 40 minutes and the consultant still cannot fix the problem. It takes more than 4 days to have the problem fixed and then after a day or two you have the same problem. If they say a technician will phone you back, you can be sure you will not hear from anybody. If they say, sorry Sir, you will not have this problem again, do not believe them. You surely will have the problem again soon. The service from Vodacom is a BIG JOKE. If you use Vodacom as a service provider on you fiber cable connection, you pay for a non existing service.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Oct 2021, 16:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Oct 2021, 16:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GM
Gawie M's updateReviewer Update
05 Oct 2021, 12:01The reply from Vodacom just confirms their non existing service, no cone has still contacted me regarding my query. My line is still not working, so I requested it to be canceled. According to Vodacom, I must give 30 days notice to cancel a line that I cannot use. This means that no other service provider can give me a service before Vodacom releases their faulty line which they probably expect me to pay for the end of the month. I phoned Vodacom again, just to hear that they will escalate my problem (just like they said every time before) Do they escalate the problem to a a non existing office upstairs to a non existing/**** person just like their non existing service that they make us pay for?.Again when I phoned I was placed on hold?????? REALLY.....I suppose the help Vodacom gives is just as **** as some of the politician's promises when they want you to vote for them. Now due to this big bull**** company my daughters online schooling will have to be paused due to a 30 day notice for a non-working service that I receive and pay for from a company that should rather escalate themselves out of existence instead of lying by saying they will escalate the customers issues to somebody. STILL NO SATISFACTION OR WORKING LINE
GM
Gawie M's update05 Oct 2021, 12:01
Reviewer Update
The reply from Vodacom just confirms their non existing service, no cone has still contacted me regarding my query. My line is still not working, so I requested it to be canceled. According to Vodacom, I must give 30 days notice to cancel a line that I cannot use. This means that no other service provider can give me a service before Vodacom releases their faulty line which they probably expect me to pay for the end of the month. I phoned Vodacom again, just to hear that they will escalate my problem (just like they said every time before) Do they escalate the problem to a a non existing office upstairs to a non existing/**** person just like their non existing service that they make us pay for?.Again when I phoned I was placed on hold?????? REALLY.....I suppose the help Vodacom gives is just as **** as some of the politician's promises when they want you to vote for them. Now due to this big bull**** company my daughters online schooling will have to be paused due to a 30 day notice for a non-working service that I receive and pay for from a company that should rather escalate themselves out of existence instead of lying by saying they will escalate the customers issues to somebody. STILL NO SATISFACTION OR WORKING LINE
GM
Gawie M's updateReviewer Update
14 Oct 2021, 09:04THE ONT WAS NOT RELEASED, APPARENTLY IT WILL ONLY BE CANCELED 1 NOVEMBER 2021.
I suppose they **** to you as well about the cancellation.
I suppose they **** to you as well about the cancellation.
GM
Gawie M's update14 Oct 2021, 09:04
Reviewer Update
THE ONT WAS NOT RELEASED, APPARENTLY IT WILL ONLY BE CANCELED 1 NOVEMBER 2021.
I suppose they **** to you as well about the cancellation.
I suppose they **** to you as well about the cancellation.