GN
Gerald N
1 reviews | Active since Mar 2015
05 Jan 2022, 12:29
Very poor service from Vodacom
Vodacom simply has the worst service I have ever experienced. A service consultant told me that I can never cancel my Vodacom contract because I do not remember the number. When I asked her to ask me other security questions to establish that I am the right person, she said nothing can EVER be done without the number. So there you have it, I'm stuck with a contract for life because I cannot remember the number linked to it.
Can a manager please respond to my message so we can find a solution to this?
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Replies (2)
Vodacom's replyOfficial
05 Jan 2022, 15:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2022, 15:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GN
Gerald N's updateReviewer Update
06 Jan 2022, 11:28I must say over the past two days, Vodacom has gone to some lengths in restoring my confidence in the company. First, their response to my complaint was swift, and second, the consultant who called me, Luyanda Mahali, was very good and determined to find a solution. He assured me that the contract has now been canceled and the issue resolved. This is appreciated.
GN
Gerald N's update06 Jan 2022, 11:28
Reviewer Update
I must say over the past two days, Vodacom has gone to some lengths in restoring my confidence in the company. First, their response to my complaint was swift, and second, the consultant who called me, Luyanda Mahali, was very good and determined to find a solution. He assured me that the contract has now been canceled and the issue resolved. This is appreciated.