Very poor service from Vodacom

Very poor service from Vodacom, with regards to Fibre and Vodacom agent communications. I have have 2 contracts as one profile account with Vodacom, a data 3G and Fibre (which is month to month). My first call to Vodacom was 10months ago to suspend my fibre line and spoke to an agent, however they still billed me since I requested for (suspension) up to date for the Fibre line, even though t I've requested for Vodacom suspended the line. I received a call from an agent in collections to make an arrangement, the agent confirmed that all is in place and also that I should pay R4000,00 and that my Fibre will be reconnected. After the call he send me an SMS on the 11th March 2020 stating that arrangement has been successfully captured. I confirmed again with another Vodacom agent as to how much I should pay and also after making payment that my Fibre will be reactivated, the agent told me that I should pay R4264,00 and that it will be reactivated, but I have to go and pay at a Vodacom shop. I had to take my last and food money ignorer to pay for this arrangement and settlement amount to get my fibre up and running before the lockdown so that my kids and I can work from home for the 21 days, after making payment on the 25th March 2020. I phone the agent to reactivate my account by contacting ***, the agent told me my account was deleted and that I cannot reactivate my account because there is another outstanding amount. which is clearly not the truth and that the agents **** to me. this is bad business. I then spoke to another agent Markus in recovery who told me its not there problem but Fibre guys problem. after spending more than an hour on the call with him. I decided to phone the Fibre numbers again for the 3rd time I spoke to a lady Amanda (1904) who send a mail to recovery but no one contacted me, and I think this is very unfair and why should the agents tell lies to customers, they've traceried me from one division to the next so frustrating. I've requested for my money to be paid back or Firbre to be reconnected.My complaint was this morning already and it's almost evening.None of the agents I spoke too, offered to even phone me back, but rather let me hold on and waste my airtime while trying too figure out their problem.The incompetence of agents not knowing their job description on how to solve a customer problem, or knowing their product, how misleading is this.I am so furious right now.Please can you refund my money no later than tomorrow if the fibre line is not going to be reconnected.