Very poor service from Fiber team (Vuma Tel).

I have logged a call to relocate the internet services and chose the escalated option to accelerate the connectivity under this reference (SR-***). I have made a number of follow ups with one feedback from the call center that the order is with Vuma-Tel technician. What makes it worse is that I had to send one details to more than one person as they cited to find records on their system. The lady I spoke and send emails to are (Neliswa Gwatyu and Lumka Jezi). They both failed to do their work by providing the service to me which I pay for. It's been more than two weeks of waiting.