HZ
Hugo Z

1 reviews | Active since Jan 2024

26 Jan 2024, 12:06

Very poor service from a dishonest vodacom.

My contract period with Vodacom ended and when I called them to change it to a prepaid contract they agreed but never actoivated it menaing i kept on being debited. I rejected the debit orders and when i got hold of them again they had a million excuses why it was never activated in the first place but insisted that I pay the outstanding amounts plus a penalty fee before they could cancel it. Be very careful of Vodacom when ur contract ends they seem to have this habit of not cancelling it, still debiting you and then threatening you with blacklisting and lawyers when you object.

0
Replies (1)
Vodacom
Vodacom's reply26 Jan 2024, 14:18
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team