1 reviews | Active since Oct 2016

08 Dec 2020, 18:06

VERY POOR SERVICE FOR 25 YEAR CLIENTS!

Really disappointed - app**** for a phone contract for my domestic helper (available online only), an Oppo A15, at R125 pm, with R125 airtime and a free bluetooth speaker. Received an email saying it was approved. Heard nothing further, so when we came onto town and had reception, I called the number on the email, only to find my application was declined! Further phone calls, found out it was a system error, but now I can't get the same deal anymore, even though it's only a few days later! Very poor show Vodacom, especially when you phoned me and got my voice message to say we had no cell reception ( due to Vodacom neglecting our complaint of March 2020 when we informed them our booster was faulty). Upset, cross, and very much in 2 minds whether to renew my other 4 contracts we have with Vodacom, not renewing our R1 000 contract until we have finality on this complaint!

0
Replies (2)
Vodacom
Vodacom's reply09 Dec 2020, 07:16
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update18 Dec 2020, 16:30
Reviewer Update
So - yesterday I received an SMS to say a quote had been generated on my profile, but no other details. We popped into Vodaworld this morning, and found out it was related to my complaint! Siyabonga very kindly found the correct number to call after a few attempts, and I was able to complete the deal right there and then! I don't know how to rerate Vodacom, or who to thank for the decision!