Very poor service

I took out a contract with vodacom in 2017 Contract was cancelled December 2019 and the last payment was debited in December 2019 I called Vodacom after the December debit order went off in as I was under the impression that the contract ended in November 2019 The consultant I spoke to assured me that the December debit order was the last debit order and the contract is paid up and account is closed. Please go and lister to the call that was made to vodacom in December 2019 from cellphone number ***. January 2020 I was contacted to say I still owe R400 How is that possible after I got the assurance from your consultants that my contract is closed and paid off I was also advised that I need to log a dispute and was told that they never received the documentation.

My credit score is negavitaly affected by vodacom's incompetence I can no longer apply for any credit due to this and this is a very big inconvenience for me and my family.

Vodacom contract cellphone number ***