Very poor service Blue Route Vodashop

It is 2 weeks later and I still do not have a phone. I cancelled my contract with MTN to move over to vodacom, and two week later I must still top up my MTN pat as you go because the vodashop cannot provide me with the phone I requested and they advertised. Poor communication Poor customer service Wasting my money Is Vodacom even worth the change? Noone answer the phones in the shop, and if they do, there is no plan and a lie or two has also been told... So Blue Route Vodashop, might be my last vodacom stop