VERY POOR SERVICE

I have 2 contracts with Vodacom.Numbers *** and ***.In March 2020 I wanted to have them canceled and was advised to pay to have it canceled.On 2 April I paid R3211 and on 6 April R926.I was told that the contract will be canceled and I wanted it converted to prepaid.I have called numerous times and they told me that the phone was deactivated.In March I went into Vodacom and they never did the cancelation.They told me that the phones were in arrears of R1040 after I paid it up and REQUESTED cancelation.They then told me May that the phones were upgraded which I never WANTED.I WANTED IT CANCELLED IN APRIL WHEN I PAID IT UP.i want the number put on prepaid and I don't think it's fair I must pay arrears when I wanted it CANCELED.I AM VERY VERY UPSET AT THIIS.YOUR STAFF AT GREENACRES BRANCH IS VERY UNPROFESSIONAL AND UNHELPFUL.