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Sanza M
1 reviews | Active since Mar 2009
04 Nov 2021, 08:54
Very Poor Service at Vodacom
The service is Vodacom is extremely poor… they are not attending to support queries , they are not responding to cancellation queries … When you call them you are told the matter will be escalated and you will never hear back from them
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Replies (4)
Vodacom's replyOfficial
04 Nov 2021, 09:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2021, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sanza M's updateReviewer Update
06 Nov 2021, 08:24Standard response… I am yet to be contacted
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Sanza M's update06 Nov 2021, 08:24
Reviewer Update
Standard response… I am yet to be contacted
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Sanza M's updateReviewer Update
08 Nov 2021, 10:18Just a note to Vodacom seeing as you read these complaints… my 30 day notice started on the day I logged the call for the cancellation…the fact that you are not bothered to attend to requests can’t be my problem…
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Sanza M's update08 Nov 2021, 10:18
Reviewer Update
Just a note to Vodacom seeing as you read these complaints… my 30 day notice started on the day I logged the call for the cancellation…the fact that you are not bothered to attend to requests can’t be my problem…
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Sanza M's updateReviewer Update
15 Nov 2021, 15:05Thank you…. matter resolved
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Sanza M's update15 Nov 2021, 15:05
Reviewer Update
Thank you…. matter resolved