Very Poor Service and no reply

Good day everyone

So I called vodacom on the 22/12/2023 and spoke to Nomasondo. I explained my situation to him and he said he could assist me by lowering the prices on my account.

Then I received my invoice from vodacom and see on 1 of the numbers I owe R2 242,50, which is 1 of the numbers which was lowered I let you know.

So I called vodacom and was told to call ELITE Mobile, which I did and spoke to Sharleen. She advised me that she will send it to the correct department and they will get back to me in 2 days, this was on the 25/01/2024. Needless to say, no one called me.............

So I called Sharleen back on the 31/01/2024, and again she said she will expedite the matter under reference number ***.

I called vodacom today and spoke to Antonio and he said he will assist me, only to be put back in the que.

Well I am still waiting for someone to call me and assist me on my query.

This is great service that I am receiving from Vodacom, or should I say WHAT SERVICE.......???????