1 reviews | Active since Apr 2014
Very poor service and customer care from Vodacom
I have now tried three times to upgrade my data sim; a contract I have held for years and years. The first man at Vodacom4U (Midlands Mall) told me to come back just before the contract’s expiry. The next woman promised to have the problem solved by 3 January and said her brother (who also works for Vodacom) would call me. He didn’t. Today, the woman was unable to upgrade me and said it was a technical error. My only option was to cancel the contract and open a new one.
I then turned to Vodacom via Facebook and was told that the franchise would have to help me (I had explained my three fruitless visits).
I than asked who could help me as the franchise had said it was a Vodacom issue. I have not yet received a reply.
It seems ridiculous that an upgrade should be this difficult and that nobody can help.
As a Vodacom customer since 1998 I am very disappointed. Time to move to another network!
I would appreciate a call. I was most surprised that the previous caller seemed surprised that there was a technical error as this had already been reported on several platforms.
I would appreciate a call. I was most surprised that the previous caller seemed surprised that there was a technical error as this had already been reported on several platforms.
I would appreciate a call. I was most surprised that the previous caller seemed surprised that there was a technical error as this had already been reported on several platforms.
I would appreciate a call. I was most surprised that the previous caller seemed surprised that there was a technical error as this had already been reported on several platforms.