VERY POOR SERVICE ABOUT 3G'S

On or about 25 October 2015 our 2 x 3G's of 3GB each were \softlocked"by Vodacom due to the data bundles being depleted. We enquired about this issue and were informed that we had to pay an amount of R190.00 to have the 3G's unlocked. We then also had to buy extra data bundles from Vodacom to be able to use the 3G's. +/- 4 days later the 3G's were locked again as the data bundles were once again depleted. We requested that an investigation be lauched to find out what exactly is happening with the bundles. We received an e-mail on 16 Nov '15 indicating that no fault can be found with the usage but that Vodacom will as a gesture of goodwill credit our account with an amount of R2123.18. The problems are as follows: the 3G's are still locked"