Very Poor Service

Poor service - My mother in-law went to Vodacom on 27 November 2025 to cancel her contract. They told her to pay and that the contract will end end of December 2025. She paid.

To her surprise they tried to deduct again in January when queried they stated that the cancellation was not done and she must pay again to cancel. So she went in on 27 January again and did cancellation again. They said it will now be cancelled.

I called again in February and stated that she wants to cancel and they confirmed.

Now today they are calling her every 5 minutes again stating she must pay again for cancellation.

Vodacom is taking advantage of older people as this is now the third time this is happening and she cant keep paying cancellation fees and monthly fees.