Very poor service

I signed a contract for fiber to the home with vodacom of which my services were supposed to resume on 1st October. I had an already existing metro fiber line. I contacted Vodacom on 1st requesting activation. I plugged in my modem but could not be connected. I called again and again and spent over R500 on airtime and not getting connected. When I spoke to one of the consultants I informed them that if I dont get a response I will consider cancelling. As if this is not enough the consultant wrote on my profile that client asked for services to be cancelled. It is 6 days now phoning back and forth to request services but no services have been resumed. R500 worth of airtime, 6 days of no connectivity, 6 days of no work as my work is 100% online, 6 days of no income and no recourse. I have written to complaints department who promised to get back to me by end of day and noone has gotten back to me and I am expected to call again and maybe spend another R500 and go for another 6 or 30 days who knows without service. I am grossly disappointed at the level of service by these service providers. #vodacommustfall