Very poor service

Item: Vodacom
Rating: 1
Author: Terence Van Der Linden

Its being over a week now and still no phone call from Vodacom regarding my e-mail issue. Yes I did receive this response but does not make sence to me as Vodacom has my number: Good Day We have been trying to get hold of you regarding the problem logged for sending email. Please provide us with any alternative number we could attempt to call you on as well if we unable to get hold of you on your mobile phone to assist. Regards Vodacom PTY LTD

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Jan 2022, 21:03

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 Jan 2022, 21:03

Official

TVDL

Terence Van Der Linden's updateReviewer Update

19 Jan 2022, 09:32

It is now nearly 14 days and I am still waiting for a response phone call reply help assistance etc.
Looks like I will have to cancel contract in April 2022 as Vodacom feels nothing for me and my problem.

TVDL

Terence Van Der Linden's update19 Jan 2022, 09:32

Reviewer Update