VERY POOR SERVICE

Good day please can you assist as sins Febuary when i logged a claim for my ****** cell phone i had to do numerous call to their department to find out out what is the problem why it takes so long to find out something regarding the usage i then send them info from vodacoms website showing device and sim was together then i had to call vodacom wich send me a email proving that the sim nr is the sim link to to the cell number still no feed back after complaing on hello peter still no feed back. Please can some one contact me or i want a refund of all my premuims paid to date