very poor service

i app**** for another line via the call center. i was approved immediately and was promised delivery on friday 13.02.2015. i received a call from the courier stating that they would only be able to deliver on monday. the reason i took this contract was that i was going to receive delivery by the 13th and would've avoided the hassle of going to a mall.<br> <br> i had absolutely no favorable assistance from the call center with one call center agent stating that \if the parcel is at the courier then i am unable to assist you". now that's poor customer service.<br> <br> i asked to speak to a senior manager and was abruptly put through to an online customer satisfaction survey. no doubt"