very poor service

my current experience with vodacom has been very poor, my line has been suspended for no reason. I have been with vodacom for more than 15 years on a contract through those years to date i have never missed any payments. it was very strange on the 02/12/2019 when i tried to use my internet and make call am now tell me that my number is suspended. I have spoken to more than 7 consultant all unable to resolve the query. spoke to Team leader by the name of Dineo she said she have activated my account she will call me back, number still not activated, this is poor service, they deactivated the number now their unable to active it. why should struggle. now should have unnecessary interest because am unable to use my phone and make payments on my APP due to this incompetency. I really need my contract to be cancel i will rather use other service providers such as Telkom which are even cheaper. Vodacom need to understand that it is not a privileged for us to use their service. my phone has been restarted for ,many time but the query not resolved.