Very poor service

It is really unsatisfactory that Vuma tell cannot locate their own hardware to my address.This resulted in me being without fibre since 01 of September 2022 and counting days.I am really not sure who to blame but Vodacom is the middle man and also do not have the customers interest at heart because I have to do the follow ups myself. Sad that I had to cancel MWEB and should have left everything as is and the said part of it all is that Vumatel is the only service provider in my area so why should they care. This is is warning to everyone out there when you try to change your service provider that you do not land in a similar situation as myself after proper planning from end to have a smooth transition. No feedback from Vodacom at all within almost one day even after logging an escalation to management.