Very poor service

<p>Vodacom debited R23000 off my account on 31.5.2017. I called my bank to reverse the debit order as i'd not authorized such payment.I called their customer care on 1 June 2017 to enquire why & was told my account was over the limit. I asked how as all I had was a iPad tablet which I hardly use & only get data for internet access for from vodacom as well as a very old laptop which I only get data for email access on. Both the data is capped so it can't go over the limit. I told them I reversed the debit order.I learnt via their resolutions office on 1.6.2017 that there are accounts opened under my name ( **********ly) for top of the range, open business line Samsung cellphones in vanderbijlpark as well as in mpumalanga vodacom branches in April 2017 ( places I've never been to). Worse still I don't possess any Samsung phone & don't have any cellphone contract with vodacom that I app**** for.my cellphone contract is with MTN.Resolutions 'flagged my account' for ***** & asked that I submit an affidavit ( from police station),ID copy & three copies of my signature ( which I did on 6.6.2017) & call their ***** team on ********** 876.In the interim I spoke to my bank's ***** team who advised me to request fica documents used to open these ********** account, from vodacom.on 5.6.2017 I called vodacom resolutions office again requsting the fica documents & was told there are no fica documents. I asked how accounts are opened without fica & was told it was probably an 'inside job'. I called ***** team for days since 2.6.2017with no responses & eventually spoke to a lady there on 7.6.2017. I related my story ,also forwarded email of documents to her direct email as well ( as she requested) . I asked about the fica document issue & she advised that resolutions can't say there are no fica documents so I asked for fica documents used to open ********** accounts. She advised she'd get back to me the following day. She didn't call back so on 9.6.2017 I tried calling, no responses. I eventually reached her & she advised someone is dealing with my matter & will get back to me. I've not heard back from her or vodacom since. I call ***** team frequently for over a month now, no one answers. I email this lady & vodacom ********** & my emails go unanswered.</p> <p>im still waiting for the fica documents I requested. My bank advised that I need those fica documents to be able to be able to open a police case & escalate the matter further ( legally) as I'm not getting assistance from vodacom. I want to cut all ties with vodacom but can't even do that because there is this pending matter for which I'm getting no feedback.</p> <p> </p> <p>very disappointed with such poor service!!!</p>