Very poor service

<p>Went online to upgrade as I require a new phone before a pending trip.</p> <p>Battle to complete so called into online only to be told that the package I selected does not come with goods listed. Said this was unfair got put throught to upgrades direct. After 40 mins and being offered more expensive packages I said thank you for the waste of time. Went online and received a reply from ********** that the Sales Leadership Team would contact me Urgently. I've sent mails asking when. Get told with 24 hours. Ja right.</p> <p>This has been since Wed 24 May 17....Still waiting. Still no upgrade. Been with Vodacom for 20 plus years.</p> <p>Wow.</p>