Very Poor Service

<p>I have been a Vodacom Customer for many years and have had no problems until December 2016, when an unknown person did a SIM Swop without my knowledge, consequently rendering my phone unworkable. When I called Vodacom, the only solution was to go to a Vodacom shop to do another SIM Swap in order for my phone to work. Having done this at my own expense and time, the phone took 24 hours to work. Vodacom ***** department promised to get back to me as to how this happened, to date I have not heard from them. About one month after this I received a call to say that I was doing a SIM swop again and I told them I was not and not to do the SIM swap. I also asked them to make a note on my profile that if there was any activity on any of the phones on my profile that they were to call me, which they confirmed thet did. A few weeks later I received an SMS on my wife's phone to say that call blocking had been enabled. I immediately called Vodacom , who said I had called to do this, which I had not done, even though they were supposed to call me if there was any activity on my profile. The call barring was removed. On Friday last week, I noticed that I could not receive calls, and again phoned Vodacom who told me there was a full Admin block on the phone and I should go to a Vodacom shop with my ID so that they could verify that I was the rightful owner of the phone. I duly did this but the store could not unblock it and sent a copy of my ID to Vodacom who would rease the block in under 24 hours. This has not happened. Every time I call Vodacom (at my expense), the call is never less than 15 minutes and sometimes the calls cal be as long as an hour. It is very difficult to speak to a supervisor or escalate the problem as the Team Leaders are busy. I run a business and require the phone to bev in working order. In the last four month's no one at Vodacom has given any feedback on the alleged ***** which has taken place and hoew they deem it necessary to suspend my service without notifying me, when my contract is fully paid. This really is the worst service I have experience and I did not have a contract, I would have cancelled this contract by now. I am currently on hold with Vodacom for 50 minutes and the call has just been cut off.</p>