Very poor service

On 10 February 2021, I sent a mail including (proof of payment) attachments to ***, requesting that my payments be allocated as I had used the incorrect reference number. That after my service was disconnected, after I had been to the local Vodashop and they could not find me on the system, my service was disconnected AGAIN today. VODACOM must tell me what they want me to do to solve this problem. I have even re-instated a debit order with Vodacom. Believe me I will NEVER suggest anyone use VIDSCOM