Very poor service

<p>I bought a R1000 airtime voucher on my Investec app 2 days ago. The money went off my bank account, but I haven't received the airtime. Vodacom sent me 10GB for 30 day data bundle for R599, which I didn't buy. Investec confirmed that the money left them, Vodacom must help me sort it out. I phoned the customer care line and after 4 minutes of recorded messages eventually got an operator. Lorato Makwena, who was most unhelpful and really didn't even try to listen or understand what the issue was. She gave some vague promise that she will give my number to her team leader who will phone me back. If no one phones back she said, I must just phone the customer care line again. When I insisted on a direct number for someone to phone, because I knew no one was going to phone me back, she put the phone down in my ear. True to form, no one phoned me back. My R1000 is still missing and I have no airtime to show for it, only a massive data bundle, which I didn't buy. Is this how Vodacom makes money? They make it too difficult to reach anyone so people just leave it in the end? Are we really supposed to be happy with ZERO customer service, while just supporting your business month in and month out?</p>