Very poor service

I think Vodacom has made a very bad business move by using Finrite insurance and not even notifying customers of this change. My phone was ****** in a gunpoint ******* two days ago. I submitted my claim forms and everything to Vodacom. The consultant assisting me has been unable to get correspondence from Finrite up until now. I have tried to call Finrite myself and have had to hold for close to an hour with automated voices requesting me to be patient. The level of poor service is distressing when you are traumatized by a ******* and additionally unnecessary poor service from an insurer you pay monthly for years and years. I am very very disappointed and would opt to cancel my insurance after this whenever I finally get an actual agent to answer the phone. Vodacom has really tarnished its reputation.