VERY POOR SERVICE

I have logged a call on the morning of Thursday the 31 Jan 2019 as my router was totally dead. I received a reference number SR 190 ********** 77. I have called every day to fond out how far my call is and each time I get to a call centre agent I receive a different answer. I have now been without internet for 5 days but this does not seem to faze Vodacom at all. I therefore as a client feel that Vodacom does not care about my needs. I would really like someone in authority to call me and let me know exactly why I have waited so long and how much longer I am required to wait. If I receive no response (not holding my breath) I have no option but to seek legal advice as Vodacom is in breech of contract. ie. Rendering me a service that I can use my fibre internet at a fee that I have already paid.