Very poor service

😢I stay in rural and shops closes early around 7 my son got sick yesterday and had no airtime to seek help, I only left with few rands on my Capitec linked with VodaPay I managed to buy 10minutes voice call just to seek help, but it was not loaded. I called customer care 135 and they referred me to VodaPay call rates number, I told consultant the reason I am calling I don't have airtime I need help or refunded minutes I bought he refused, I then chat on VodaPay chatbot with someone who said unfortunately it will take 5 days for my query to be resolved, I told her I need my airtime my son is sick she refused to help me I have all evidence and screenshots of conversation and purchase, I also try to report on their Facebook page they said I must call 112 I said I need airtime to call my family to come and help they just ignored me. I sent email to *** but only got auto reply that contact customer care number. I am traumatised my son went through a lot because we do not have good facilities we are in rural. I want to report them in to national media I know there are good lawyers who would be interested to help me