JA
Jeandre A
1 reviews | Active since Mar 2022
14 Mar 2022, 14:12
VERY POOR!!!!!! SERVICE!!!!!
We've ordered uncapped Vodacom Fibre in the beginning of January and we're still waiting for feedback / Installation from them. We've phoned about 9 times and each time they have a new excuse why the Fibre is not yet installed! We even phoned head office. The help desk at Head Office Midrand is apauling, no one can tell us what is the current status is and when it will be installed. Is there anybody that can provide us with a contact number/person that is adequate to answer query or to assist me with my problem?
@vodacomfibre @frogfootfibre
WORST!!!!!! WORST!!!!!!!!! SERVICE!!!!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
14 Mar 2022, 15:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Mar 2022, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JA
Jeandre A's updateReviewer Update
15 Mar 2022, 10:12So when will our area be live? When we ordered the Fibre in January the person that helped us said we are already live? And is doesn't make sensed that we are not live yet becaused the complex next to us already has three houses with fibre? So were is the problem?
JA
Jeandre A's update15 Mar 2022, 10:12
Reviewer Update
So when will our area be live? When we ordered the Fibre in January the person that helped us said we are already live? And is doesn't make sensed that we are not live yet becaused the complex next to us already has three houses with fibre? So were is the problem?
JA
Jeandre A's updateReviewer Update
15 Mar 2022, 10:15In front of our complex on the gate there is also a frogfoot banner! We called frogfoot and they said vodacom must call them with a order number in order for frogfoot to go ahead with installation.
JA
Jeandre A's update15 Mar 2022, 10:15
Reviewer Update
In front of our complex on the gate there is also a frogfoot banner! We called frogfoot and they said vodacom must call them with a order number in order for frogfoot to go ahead with installation.
JA
Jeandre A's updateReviewer Update
15 Mar 2022, 10:22I want this matter to be resolved as soon as possible with the correct answers! Or we will go ahead with cancellation before the fibre is even installed. Cancelling the Fibre will also be such a big struggle I assume? #poor service
JA
Jeandre A's update15 Mar 2022, 10:22
Reviewer Update
I want this matter to be resolved as soon as possible with the correct answers! Or we will go ahead with cancellation before the fibre is even installed. Cancelling the Fibre will also be such a big struggle I assume? #poor service
JA
Jeandre A's updateReviewer Update
17 Mar 2022, 12:54Any feedback Vodacom??? # waiting #waiting ?????????
JA
Jeandre A's update17 Mar 2022, 12:54
Reviewer Update
Any feedback Vodacom??? # waiting #waiting ?????????