1 reviews | Active since Oct 2016

17 Oct 2016, 21:37

Very Poor Service

<p>I've logged a complaint 1- ********** 6557 in beginning Oct 2016 to determine reason for huge data usage of 2900.00 for September. Place bill and email me a detailed data usage act which confirm which website were served. What's strange is that I initially requested for a prepaid line in May 2016 and received numerous sms advising me to dial *11th should I wish to increase data. This of course I NEVER Dialed so I would like to have an explanation how my prepaid could change to contract. Please sms feedback with 24th rs. Failure to provide me with a detailed data usage/network will force me to escalate matter to National Consumer Regulatory.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Oct 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team