Very Poor Service
<p>I've logged a complaint 1- ********** 6557 in beginning Oct 2016 to determine reason for huge data usage of 2900.00 for September. Place bill and email me a detailed data usage act which confirm which website were served. What's strange is that I initially requested for a prepaid line in May 2016 and received numerous sms advising me to dial *11th should I wish to increase data. This of course I NEVER Dialed so I would like to have an explanation how my prepaid could change to contract. Please sms feedback with 24th rs. Failure to provide me with a detailed data usage/network will force me to escalate matter to National Consumer Regulatory.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
