Very poor service

<p>On the evening 27-09-2016 I discovered that I had no airtime left on my phone. On phoning Vodacom customer care I was told that in the beginning of the month I had R384-00 but it was all used up by data. On the 28-09-2016 I again phoned and asked for a copy of my itemised billing for September which was emailed to me. I found I had been charged R94.29 and R222.47 for data (in bundle)on the 26-09 and 27-09 respectively with a total of 357.71GB used for the month! I am at home every day and I have wi-fi so this is impossible! I have spoken to 2 people at Vodacom who said they cannot access my itemised billing and asked me to email it to them - both email addresses will not work, the email keeps getting returned to me so they have said they are unable to help me. So here I sit with no airtime and a ridiculous bill which no-one can help me with. Unacceptable!</p>