Very poor service

<p>01/09/2016 I received a phone call from vodacom Customer Care asking me if I requested a SIM SWAP and I answered NO I didn't it, and the lady said she's flagging the line.<br />02/09/2016 I received a sms informing me about an initiation of SIM SWAP and I called vodacom immediately that was 1:11PM telling them about the sms and I asked them to stop the process because I didn't ask for it.<br />At about 08:40 I went to Internet via my tablet and my work email requested a password and I entered the password so it refreshed, then that's where I saw the once-off payments done on my bank account and I realised that time that my phone don't have service. +R120 000.00 was ****** on my account on Friday 02/09/2016. Even today I'm waiting for a report from vodacom on how/where was the sim swap initiated.<br />Standard bank Ref no: 001831 for ***** case.<br />Vodacom Ref: ********** 23 and 1/ ********** 0534<br />SAPS case no: 158/09/2016</p> <p>My alternative line: ********** 586</p>