Very Poor Service

<p>I sent my phone in for repairs on the 25 July 2016 to which they informed me it will take 7 days. There was no follow up although I stated it was a matter of urgency. They never bothered calling me. I had to call in twice today after getting an incorrect email stating that the phone would be repaired as they getting spares then another message saying the phone will be repaired. The call ended twice after I called the store to which they never bothered to return my call. Clearly no interest or sense of urgency. This is now going on to 12 days that my phone is still in repairs. This is very frustrating and extremely poor service.</p>