DD
Dave D

1 reviews | Active since Aug 2011

27 Jun 2016, 15:19

Very poor service

<p>I am one of those people whose accoubt was transferred from Autopage. Since then my account has been a mess. I have tried to use your call centee to resolve it but to no avail.</p> <p>Forstly, you do not have permission to debit my account. Any attempts to do that constutute theft. </p> <p>Secondly, in the firat month that you took over my account it doubled and there was a charge that I had not agreed to. </p> <p>Thirdly, I do not receive my account from you despite giving you the same email address that Autopage had.</p> <p> </p> <p>Please resolve this immediately.</p>

0
Replies (1)
Vodacom
Vodacom's reply28 Jun 2016, 05:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team