Very Poor Service

On the 5th of January I handed my Blackberry Z10 in for repairs as it was not charging or coming on. The branch manager Charleene at Vodacom Brookside in Pmb booked it in . Two weeks later i had not received any feedback from vodacom as to what the progress on my phone was, i called into the store to find out ,which they told me the lcd was cracked and wanted to charge me R1700 to repair the phone. When i told them my Lcd was not cracked when i handed it in I was told that it must be internal so i requested my phone be returned so i can have a look. After 3 weeks and numerous visits to the store eventually they found my phone. When the phone was opened the screen had massive cracks on the screen visible on the outside. Charleene also confirmed that when the phone was handed in for repairs there was no cracks or damages to the phone. The phone was sent back to Malcom at your Umhlanga Repairs division to be sorted out . It is now the 13th of March and i still have not received my phone back and no feedback at all. This is the worst service i have ever had in my life. I have numerous contracts with Vodacom and this experience has made me want to cancel all my contracts.