Very Poor Service

<p>Very poor and unprofessional service It is disappointing that it takes a week for this supplier to resolve one query. On 11 April i called in to confirm that my cell phone contract is ending on 12 May and they must cancel it. Furthermore i asked them to invoice me for the outstanding amount by end of May 2016 which was confirmed with Mpho. On the 13th May the line was suspended, when i call, i was told that the number is being ported to prepaid so i was requested to switch it off for 24 hours, which i did. to my surprise, after 24 hours, the phone still couldn't work. So i call them again and spoke to Mathapelo who said the number has been deleted from their network, when i ask why she put me on hold. I call again and ask for a manager, Patricia Jack who told me that when arrangement is made, a line gets suspended immediately, which was news to me as this was not told to me by Mpho at the time. Subsequently, i asked Patricia to unlock the line as i will now pay them, and shockingly she said they dont have the turnaround time of when the line will be active, however by the end of the day. This supplier is failing small businesses noting that i use this phone to run a business, and this is disappointing noting their a big network company who is supposed to support small businesses.</p>