Very poor Service

Vodacom again, I did a recent upgrade but the sales consultant weren't transparent in the fact that my number will be blocked for outgoing calls. I phoned the customer support centre to ask for assistance, they advised there is nothing they can do from their side. I will have to cancel the upgrade, it has been three weeks now and my phone is still not the same way it was. Why does the customer have to fight for nothing more than what was promised. And also why is it my responsibility to contact Vodacom every day. This is absolutely poor service. I have been with Vodacom for almost 7 year.