VERY POOR SERVICE

Item: Vodacom
Rating: 1
Author: Marié Benedito

I am still on and off the network, despite reporting it with reference A2-FPJBS4G11Z.

It is nearly two months I struggle with this problem, then it works for a week then again on and off the network!

At least keep one posted and let us know what the problem is and if you are working on it. Tomorrow is Monday and I use this number as a business phone.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Oct 2019, 08:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Oct 2019, 08:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Marié Benedito's updateReviewer Update

30 Oct 2019, 07:30

Dear Vodacom,

I am still offline and struggling with network problems.

Are you working on this problem?

If not I will have to change networks as this phone is used for business purposes and it is frustrating!

Urgent response would be appreciated.

Marié Benedito's update30 Oct 2019, 07:30

Reviewer Update