VERY POOR SERVICE

My retired pensioner father was a client of Vodacom with a modem and was paying R209.00 per month. In April 2023 a Sales person named Batha knocked on his door and offered him a pensioners special for an additional R70 per month for uncapped wifi. He signed up immediately and has not been debited the agreed amount as per the contract he signed. He has contacted various employees at Vodacom to assist him and no one is coming back to him with a resolution or answer. Part of the package deal was that he would also receive a back mobile modem which to date he has still not received.