Very Poor Secice During lockdown
Really sad that during lockdown they would cut your line down to 2mbps...when they know that everyone is working from home using more data than usual...now we are unable to work using VPN and unable to work until the new month No warning beforehand...website also unable to show data usage as there is something wrong with their website...so if you're unable to see the usage how can one control it aswel...very very poor service vodacom...I will be switching isp once this lockdown is over...no sympathy or support from vodacom fibre...no help from call centre either
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Apr 2020, 05:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Apr 2020, 05:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Apr 2020, 12:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2020, 12:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,