Very poor poor poor service

I have been waiting for the iPhone 13 from August with the call centre agents saying there is a iPhone crisis globally and I must wait and I did wait. Finally I made a call in November and they said the phone will be delivered in 2 weeks and I was patient. On the 17 December I finally received an SMS from RAM with the wrong address. I phoned RAM and they directed me to Vodacom, phoned Vodacom to rectify the address. Have been phoning RAM & Vodacom almost daily & RAM has been saying they are waiting confirmation from Vodacom. Finally Vodacom said they sent the confirmation on the 21st December but nothing was received by RAM. On the 23rd RAM said there is still nothing from Vodacom rectifying their mistake (address) phoned Vodacom again until I spoke with Given on 23/12 who assured me that delivery will be made on the 24th December since RAM vans are already out. I waited and waited until noon, then phoned RAM and they said they have returned the parcel back to Vodacom since with their policy a parcel cannot be unclaimed for 10 days. If that's the case why Vodacom failed to pick that up and why was I told to wait for something that was not coming.

How patient can I really be, did not expect such poor service delivery from Vodacom for so long have been waiting for the phone and Vodacom failed to rectify their mistake and completely ignoring to rectify their mistake, if they had written the correct address from the 1st place, if they had followed up and sent confirmation of the correct address with RAM I honestly would not be in this dilemma. Am very disappointed with Vodacom for poor service. The call centre agents have not been helpful at one instant I was told to stop speaking and listen and the lady later hung up on me. Am truly appalled and disappointed by the service from Vodacom. I have phoned Vodacom for more than 30 times in such a short space of time and each agents response is I will follow up with RAM honestly no one bothered to rectify mistake made by Vodacom instead once you hang up everyone go on with their own business and not provide assistance to the client.