1 reviews | Active since Mar 2009
Very poor network signal service outside Rustenburg(Lefaragatlhe in Phokeng)
Your signal outside of Rustenburg(Lefaragatlhe in Phokeng) is extremely poor, it's a struggle to do anything online. This has been going on forever. I would have thought you'd have done something about it by now.
It seems you only care about providing quality service to people in major towns and cities, the rest of the people in other places are not looked after at all. Lefaragatlhe in Phokeng has always had a service but the quality has deteriorated so much that you might as well be absent there.
In this day and age, good quality signal service is not a luxury, it is a necessity. Working from home means all those people in the cities do visit home, in the rural areas and they need a good signal if they wish to work from home while there.
We constantly hear of equality when it comes to telecommunications, trying to breach the gap between the rich and the poor, but when it comes to network signal it seems you are trying to widen that gap as much as possible.
Making a phone call is a struggle, just to hear the party on the other side of the line is frustrating. Connecting to the internet is the worst. This means that while here, no work can be done. How is this fair... Seeing as the people here buy your services the same way as people in towns and cities...
Please come and upgrade your services in all the areas just outside Rustenburg, Phokeng to be specific. This is all tiring. It can't be okay that there's good quality signal in town but as soon as you leave town the service is almost not available.
We all need to be treated with a little bit of dignity. You provide services here, make sure that it's the same quality as major towns and cities. It's the right thing to do, it's not asking for too much, just equal treatment.
Thank you.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
